Case StudyFeb 1, 2025·9 min read

AI Support Automation

How a healthtech scale-up reduced resolution time by 52% with AI triage, knowledge search, and agent copilots.

By Marsala Research·

#AI#Support#Healthtech

Includes prompt design, guardrails, and measurement benchmarks for regulated industries.

Key Metrics

Triage Pipeline

We combined structured forms with LLM classifiers and deterministic rules to route tickets instantly.

Support reps received suggested resolutions, compliance call-outs, and escalation triggers inside their CRM workspace.

Deflection, CSAT, and audit log accuracy—all tracked in a shared analytics workspace.

Want AI in support without risking CX? We’ll help you pilot with the right guardrails.

Lessons from migrating DTC brands to headless architectures without burning the team.

My copilot mixes LLMs, enrichment and scoring to answer leads in 90 seconds.

How we deployed AI-powered support in healthtech without breaking compliance by using a controlled sandbox.

I automated translations and regional QA without sacrificing tone.

I built an interactive notebook so sales reps get every piece of context in one place.

Marsala OS

We build brand, web, CRM, AI, and automation modules that plug into your stack.