Support SLA 路 SLA de soporte
Operate Retainer
Response within 4 business hours, resolution targets agreed per module.
Respuesta en 4 horas h谩biles, resoluci贸n seg煤n m贸dulo acordado.
Launch / Scale Projects
Response within 24 hours during active sprints.
Respuesta dentro de 24 horas durante sprints activos.
Critical Incidents
24/7 alerts via agreed channel with escalation to engineering leaders.
Alertas 24/7 v铆a canal acordado con escalamiento a engineering leads.